Books / blogs that discuss service excellence? [closed]

Posted by Bogdan Gavril on Programmers See other posts from Programmers or by Bogdan Gavril
Published on 2012-10-24T15:10:56Z Indexed on 2012/10/24 17:13 UTC
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web-services

I'm looking for information about service excellence topics such as:

0 downtime deployment
how to deal with versioning (backward and forward compatibility)
environment strategies (how many staging envs ? etc.)
performance testing
testing in production
monitoring

I am looking at the Microsoft stack, but the concepts should be the same everywhere. Do you have any recommendations of books or blogs on the subject?

PS: I have found some good articles from I.M.Wright's "Hard Code" blog. Anything else?

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